26bd9 Privacy Policy

This privacy policy ("Policy") explains our commitment regarding the use and protection of information collected through the website 26bd9.cam of 26bd9 ("we", "us", "Platform"). By using our platform, you are considered to have accepted the terms of this privacy policy. This policy applies specifically to users in Bangladesh and is connected to our Terms and Conditions.

Protecting your privacy is one of 26bd9's primary responsibilities. We do not sell your information to any third party and do not use it for any purpose other than those stated in this policy.

1 Information Collection

We collect various types of information for the purpose of providing our services. This information is collected mainly from two sources: information you voluntarily provide and information automatically collected while you use the platform.

1.1 Information You Provide

During account registration and use of services, we may collect the following information:

• Full name and date of birth (for age verification — only persons aged 21 or above may register)
• Email address and mobile number
• National ID or passport number (when identity verification is required)
• Bank account or mobile banking information (bKash, Nagad, Rocket, Upay — for transaction processing)
• Records of communication with our support team

1.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device type
• Browser version and operating system
• Time of visits to the platform, pages viewed, and gaming activity
• Information collected from cookies and similar tracking technologies
• Referral source (where you came from when you arrived at our site)

2 Purpose of Information Use

Collected information is used only for the following legitimate purposes:

• Account management: To carry out registration, login, and account verification processes.
• Financial transactions: To smoothly handle deposit and withdrawal processes and to prevent fraud.
• Age verification: To ensure that only persons aged 21 or above are using the platform.
• Customer support: To provide fast and effective resolution of your issues and complaints.
• Responsible gaming: To identify excessive gaming behaviour and provide the necessary support.
• Legal compliance: To comply with anti-money laundering (AML) and know your customer (KYC) regulations.
• Platform improvement: To analyse data in order to improve the user experience.
• Security: To prevent unauthorised access and fraudulent activity.

3 Information Security Measures

26bd9 applies industry-standard technical and administrative measures to keep your personal information secure. Our security framework includes:

3.1 Technical Security

• SSL/TLS encryption — all data transfers between you and our servers are secured.
• Password hashing — your password is never stored in plain text.
• Firewall and intrusion detection systems.
• Regular security audits and vulnerability assessments.

3.2 Administrative Security

• Only authorised staff may access your information.
• All staff are bound by confidentiality agreements.
• Regular training is provided to staff on data protection.

Complete security on the internet cannot be guaranteed — so while we take every precaution, we acknowledge that no method is 100% impenetrable. If you become aware of any security breach, please notify us immediately.

4 Information Sharing and Third Parties

26bd9 never sells your personal information to advertisers or any other third party. Information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Some trusted third-party services are used for our business operations, such as: payment processing (bKash, Nagad, Rocket, Upay, bank transfer), game software providers, and technology infrastructure services. These partners operate under strict confidentiality agreements and may not use the information beyond the stated purpose.

4.2 Legal Obligations

Information may be disclosed when legally required or upon a lawful request from a government authority. This includes:

• Cooperation with anti-money laundering (AML) investigations.
• Court orders or lawful requests from law enforcement agencies.
• Disclosure of necessary information to prevent fraud or illegal activity.

5 Cookie Policy

Our platform uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve your experience.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and security.
• Functional cookies: To remember your preferences and language settings.
• Analytical cookies: To monitor and improve platform usage (anonymous data).

You can control or disable cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

6 Data Retention Period

We retain your information only for as long as it is needed or legally required.

• Active account data: for the duration the account remains active.
• Closed account data: up to five years after the account is closed (for legal and financial record-keeping requirements).
• Transaction records: for the period determined by applicable law.
• Customer support records: for a reasonable period after the issue is resolved.

Once the retention period ends, data is securely deleted or anonymised.

7 Your Rights

We believe you have full rights over your own information. Every user registered on our platform enjoys the following rights:

7.1 Right of Access

You have the right to know what information we hold about you and to request a copy of it.

7.2 Right of Rectification

If your information is incorrect or incomplete, you may request a correction. You can correct it yourself in account settings or inform our support team.

7.3 Right to Erasure

In certain circumstances you may request deletion of your information. However, due to legal obligations or ongoing disputes, some information may need to be retained even after an account is closed.

7.4 Right to Object

You have the right to object to marketing communications or certain data processing activities.

To exercise these rights, contact us at: [email protected]

8 Protection of Minors

26bd9 provides services only to persons aged 21 or above. We do not intentionally collect information from minors. If we learn that a minor is using our platform, that account will be closed immediately and any collected information will be deleted.

Visit our Responsible Gaming page to learn more.

9 International Data Transfers

Our servers and service provider partners may be located outside Bangladesh. In such cases, your information may be transferred to another country. For any international transfer, we ensure that appropriate protective measures are maintained and that the information is handled in accordance with the applicable legal framework.

10 Policy Changes

We may update this privacy policy from time to time. If there are any significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email.
• A notification will be shown when you log in to the platform.
• The "Last updated" date at the top of this page will change.

Continued use of the platform after the updated policy is published will be considered acceptance of the new policy. If you disagree with any policy change, you may request to close your account.

11 Responsible Gaming and Data

26bd9 monitors your gaming behaviour for the purpose of ensuring responsible gaming. This information is used only for your protection — not for any marketing or commercial purpose. If our system detects excessive gaming behaviour, we may contact you and offer support.

Visit our Responsible Gaming page to learn more about responsible gaming.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our privacy team will review your request properly and respond as quickly as possible.

We take all privacy-related complaints seriously and are committed to resolving each matter with transparency.